About Us
Corporate Bio
- KDE Consulting, Inc. is managed by Brent Stephens, CCVP and Karen Stephens, MCT, CNI, MCSE. Collectively
they have over 25 years in technical instruction to both end-users and administrators.
- Brent has focused his attention on Advanced VoIP applications, such as UCCX and
MeetingPlace Express.
- Karen's main focus is on Executive level process management
consulting, and end-user phone orientation. Karen has over 20 years of technical
management and training that has provided her with a keen understanding of the management
and learning processes. Drawing upon her Experience in emerging markets such as
Document Imaging in the 80’s, Novell and Microsoft networks in the 90’s and Cisco’s
rise in VoIP in the 2000’s, she delivers a systematic approach to the consulting
process.
- Brent has over 5 years of technical engineering and training experience.
While attending the University of Florida, achieving his BA in Computer Business,
he designed a VPN Helpdesk as a consultant for the Veterans Administration’s Office
of Cyber Information Security. He obtained his Cisco Certified Voice Professional
certification and went on to complete his CCIE Voice written exam. He has used this
experience to develop a training curriculm for Cisco VoIP, basic and advanced end-user
orientation, as well as basic and advanced admin training.
- Together Karen and Brent,
have developed a comprehensive training program the focuses on the end-user and
carries through to the executive suite.
The Advisory Board
The advisory board assists KDE Consulting with Executive Level Peer Relationship
building.
- Shane Hamilton, MS, MCT, MSA, is the CIO of an international web hosting corporation and has over 20 years of experience in application development. Shane Hamilton works with KDE to find top notch development talent and to facilitate custom VoIP application integration.
- Jonathan Kalmes, MCT, MCSE + Messaging, is the Senior Microsoft Unified Communications Architect for a multinational monetary institution. With over 20 years in Microsoft integration and training, Jonathan Kalmes is a valued resource for Microsoft integration advice.
- Dan Stephens, CISSP, MCT, CCVP, is the Unified Communications Practice lead for a large Cisco Gold Partner. He has had over 20 years of technical and executive level management experience. Dan Stephens was a valuable asset as KDE developed its Team Building Curriculum.
Recent Milestones
One of our largest classes ever, 100 people strong in a single session. As we work
with our partners we find the need to help present the "Change is coming..." message.
Our Cisco partner asked that we help explain to thier customer in sessions of around
100 at a time that a new phone system was coming and what it would look like. During
the session their was much laughter and no tears and it all wrapped up in applause.
We are now happy to present to groups of any size and are actively seeking speaking
engagements to continue our success.
Health Care and Legal Verticals seem to be our focus, with Federal / Governement
following a very close runner up. It seems that we spend a lot of time working on
advanced applications like Contact Center in the Health care, vertical, and colloboration
applications like Presence and MeetingPlace in the legal and governement sectors.
We love this work.
Our latest venture has us working more in the Managment office, we are working with
several customers to take a proactive look at their process management and team
building efforts to begin to develop a holistic approach for development and growth, this is really the exciting area for us.